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2021 ; 72
(3
): 190-194
Nephropedia Template TP
gab.com Text
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Twit Text #
English Wikipedia
Gestión de la consulta de otorrinolaringología durante el estado de alarma por la
pandemia del COVID-19 ¿Es útil la consulta telefónica en ORL?
#MMPMID38620589
Gómez González MDR
; Piqueras Pérez FM
; Guillamón Vivancos L
; Galindo Iñiguez L
; Jara Maquilón A
; Martínez Alonso JA
Acta Otorrinolaringol Esp
2021[May]; 72
(3
): 190-194
PMID38620589
show ga
OBJECTIVE: To describe how the ENT and Head and Neck departments of the HMM and
HVC hospitals were managed during the COVID-19 state of alert and to analyse the
results obtained to assess the usefulness of telephone consultations in our
specialty. MATERIAL AND METHODS: From March 16, the ENT and Head and Neck
departments of the HMM and HVC Hospitals began telephone consultations. Due to
the disparity in the actions of the different department members, the decision
was made to create a protocol to manage these consultations which started to be
implemented March 23. RESULTS: During the study period, 1054 patients were
attended in the consultations of both departments; 663 (62.9%) were first visits
and 391 (37.10%) were successive visits. Twenty-one percent (229) of the
consultations could be resolved by telephone, 10.82% (114) required face-to-face
care, 57.40% (605) were indicated for an on-demand check-up depending on their
disease course, and 10.05% (106) of the patients could not be reached by
telephone. DISCUSSION: The state of alarm caused by COVID-19 has been a
determining factor in how we undertake our care work. In the ENT and Head and
Neck departments of the HMM and HVC Hospitals we decided to carry out
consultations by telephone as an alternative to the traditional consultation.
During this period, we have observed that up to 21.73% of the consultations could
be dealt with by telephone. CONCLUSION: The telephone consultation seems to be a
very useful tool to attend our patients avoiding the risk of COVID-19 infection
during the state of alarm. Furthermore, according to the data analysed and the
different studies, it seems a good alternative to the traditional consultation in
selected patients.