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2020 ; 12163
(ä): 610-22
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Exploring Automated Question Answering Methods for Teaching Assistance
#MMPMIDC7334161
Zylich B
; Viola A
; Toggerson B
; Al-Hariri L
; Lan A
Artificial Intelligence in Education
2020[Jun]; 12163
(ä): 610-22
PMIDC7334161
show ga
One important aspect of learning is through verbal interactions with teachers or
teaching assistants (TAs), which requires significant effort and puts a heavy
burden on teachers. Artificial intelligence has the potential to reduce their
burden by automatically addressing the routine part of this interaction, which
will free them up to focus on more important aspects of learning. We explore the
use of automated question answering methods to power virtual TAs in online course
discussion forums, which are heavily relied on during the COVID-19 pandemic as
classes transition online. First, we focus on answering frequent and repetitive
logistical questions and adopt a question answering framework that consists of
two steps: retrieving relevant documents from a repository and extracting answers
from retrieved documents. The document repository consists of course materials
that contain information on course logistics, e.g., the syllabus, lecture slides,
course emails, and prior discussion forum posts. This question answering
framework can help virtual TAs decide whether a question is answerable and how to
answer it. Second, we analyze the timing of student posts in discussion threads
and develop a classifier to predict the timing of follow-up posts. This
classifier can help virtual TAs decide whether to respond to a question and when
to do so. We conduct experiments on data collected from an introductory physics
course and discuss both the utility and limitations of our approach .