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Digital transformation during a lockdown
#MMPMID32836642
Fletcher G
; Griffiths M
Int J Inf Manage
2020[Dec]; 55
(?): 102185
PMID32836642
show ga
These are indeed exceptional and historic times, a global pandemic and public
health emergency sitting side by side with heightened public awareness of the
injustices of decades of institutional racism. This article considers the current
pandemic and lockdown period through a VUCA lens and offers reflection on how the
pandemic revealed the fragility of digitally immature organisations. VUCA, a
managerial catchall acronym for Volatility, Uncertainty, Complexity and Ambiguity
is a litmus test for recognising unpredictable external environments. We offer
business leaders a caveat, it is dangerous to ignore the impact of VUCA on the
smooth functioning of an organisation. In terms of digital transformation during
lockdown this article offers three key lessons that can so far be discerned from
the pandemic period, firstly organisations must improve their digital maturity,
secondly, less digitally mature organisations are more fragile and finally
organisations with higher levels of digital maturity are generally more flexible.
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