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2021 ; 17
(1
): 1838-1844
Nephropedia Template TP
gab.com Text
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Structural and operational redesigning of patient-centered ambulatory care
pharmacy services and its effectiveness during the COVID-19 pandemic
#MMPMID33317762
Thorakkattil SA
; Nemr HS
; Al-Ghamdi FH
; Jabbour RJ
; Al-Qaaneh AM
Res Social Adm Pharm
2021[Jan]; 17
(1
): 1838-1844
PMID33317762
show ga
BACKGROUND: The newly emerged coronavirus pandemic (COVID-19) has collapsed the
entire global health care system. Due to these settings, a lot of strategic
changes are adopted by healthcare facilities to ensure continuity in
patient-centered services. OBJECTIVE: This study aims to evaluate the
effectiveness of structural and operational changes made in ambulatory care
pharmacy services during the COVID-19 pandemic. METHODS: A retrospective
comparative study was conducted to evaluate the impact and effectiveness of
patient-centered interventions and consequent access to medication management
care within Johns Hopkins Aramco Health Care ambulatory care pharmacy services
during the COVID-19 pandemic by comparing patient-centered key performance
indicators before and during COVID-19 pandemic for a total of 4 months. RESULTS:
As a result of the structural and operational changes made in patient-centered
ambulatory care pharmacy services during the COVID-19 pandemic, a 48%
prescriptions requests and 90% prescriptions fills are increased through online
health portal application. A three-fold increase in the pharmacy call center
utilization resulted in around 10% abandoned calls. In the number of physical
visits to ambulatory care pharmacies, a 37% reduction was also noted. The
decrease in staff schedule efficiency and an increase in average prescription
waiting time were also noticed. The prescription collection through remote area
pick up locations, and medication home delivery services were successful during
COVID-19 pandemic as supported by statistical data. CONCLUSION: The access to
ambulatory care pharmacy services during COVID-19 pandemic has been successfully
maintained via medication home delivery, remote area pickup locations, pharmacy
call-center consultations and refill requests, online health portal application
services, and other measures, while reducing the number of physical visits to the
JHAH hospital/clinic to ensure compliance with infection control and prevention
measures.
|*COVID-19
[MESH]
|Ambulatory Care Facilities/organization & administration
[MESH]
|Ambulatory Care/*organization & administration/statistics & numerical data
[MESH]
|Health Services Accessibility/statistics & numerical data
[MESH]
|Humans
[MESH]
|Patient-Centered Care/*organization & administration/statistics & numerical data
[MESH]
|Pharmaceutical Services/*organization & administration/statistics & numerical
data
[MESH]