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10.1016/j.jretconser.2020.102186 http://scihub22266oqcxt.onion/10.1016/j.jretconser.2020.102186 C7306747!7306747!C7306747     free     free     free Deprecated: Implicit conversion from float 211.6 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534 Deprecated: Implicit conversion from float 211.6 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534       ä-/-ä 2020 ; 56 (ä): 102186 Nephropedia Template TP {{tp|p=C7306747|t=2020. Engaging and retaining customers with AI and employee service |pdf=|usr=}}{{C7306747}} gab.com Text Engaging and retaining customers with AI and employee service JO: ä-/-ä http://www.kidney.de/pget.php?&tw=1&pmid=C7306747 #FOAvip Artificial intelligence (AI) permeates in service organisations as a tool to enhance operational efficiency and improve customer experience. Reports show that most consumers prefer human interactions with service employees. Drawing on this observation, the current study examines how customers' service experiences with employees and AI influence customer engagement and loyalty. Customers? emotional intelligence is proposed as a moderator between service experience and customer engagement. The study was conducted with hotel customers in Australia. The results show that whilst both service experience with employees and AI are significantly related to customer engagement and loyalty, only certain dimensions make significant unique variances in the outcome variables. The findings indicate that customers prefer employee service. These service experiences also have significant partial mediation effects on customer loyalty. Emotional intelligence has a significant moderation effect on customer engagement. Discussion of these findings and implications derived from this study concludes this paper. Twit Text FOAVip Engaging and retaining customers with AI and employee service ????ä-/-ä http://www.kidney.de/pget.php?&tw=1&pmid=C7306747 #FOAvip Twit Text # Free Paper on # # # # # LINK http://www.kidney.de/pget.php?&tw=1&pmid=C7306747 #FOAvip English Wikipedia <ref>{{Cite pmid|C7306747}}</ref> Engaging and retaining customers with AI and employee service #MMPMIDC7306747 Prentice C; Nguyen M ä-/-ä 2020[Sep]; 56 (ä): 102186 PMIDC7306747show ga Artificial intelligence (AI) permeates in service organisations as a tool to enhance operational efficiency and improve customer experience. Reports show that most consumers prefer human interactions with service employees. Drawing on this observation, the current study examines how customers' service experiences with employees and AI influence customer engagement and loyalty. Customers? emotional intelligence is proposed as a moderator between service experience and customer engagement. The study was conducted with hotel customers in Australia. The results show that whilst both service experience with employees and AI are significantly related to customer engagement and loyalty, only certain dimensions make significant unique variances in the outcome variables. The findings indicate that customers prefer employee service. These service experiences also have significant partial mediation effects on customer loyalty. Emotional intelligence has a significant moderation effect on customer engagement. Discussion of these findings and implications derived from this study concludes this paper. äEngaging and retaining customers with AI and employee service (epmc).pdf DeepDyve Pubget Overpricing