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Mobile technology adoption across the lifespan: A mixed methods investigation to
clarify adoption stages, and the influence of diffusion attributes
#MMPMID32834465
Magsamen-Conrad K
; Dillon JM
Comput Human Behav
2020[Nov]; 112
(?): 106456
PMID32834465
show ga
We conducted a multi-study, mixed-methods, longitudinal investigation to examine
how mobile technology diffuses across the lifespan, in real time, within a
multi-generational population, while seeking local knowledge through
community-based participatory research. Using qualitative methods (QUAL), we
examined technology adoption within and across three iterations (16 weeks) of a
nine-wave longitudinal community technology-training workshop, situated within a
15-wave study. In parallel, we interrogated existing conceptualization and
operationalization of diffusion of technology variables, then deductively
evaluated the dominant DOI-related variables re-conceptualized through the
community study in a large cross-sectional quantitative (QUAN) investigation. We
interpreted our results consistently and iteratively with a mixed-methods
approach that included conceptualization, operationalization, and empirical
testing. We discovered that oft-conflated concepts of knowledge, use, and
ownership represent distinct stages of adoption. Our findings suggest constant
feedback/permeable boundaries between these stages, and that DOI attributes may
influence mobile technology adoption stages differentially. We suggest that
innovators seeking to facilitate mobile technology adoption should focus on
reducing complexity, and establishing calibration of complexity perceptions. We
propose a lifespan mobile technology diffusion model, and call to question the
language used in investigations related to the digital divide. We strive to
clarify labels that may stereotype vulnerable populations, such as older adults.
Our research contributes to theories of technology adoption - particularly after
the introduction of digital communication - the diffusion of innovations in the
community over time, and technology adoption process as affected by interpersonal
communication and relationships, including among the technologically
undercapitalized and the digitally privileged.