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2020 ; 117
(7
): 659-667
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Evaluierung der Patientenzufriedenheit mit einer augenärztlichen
Videosprechstunde während der COVID-19-Pandemie
#MMPMID32524194
Gerbutavicius R
; Brandlhuber U
; Glück S
; Kortüm GF
; Kortüm I
; Navarrete Orozco R
; Rakitin M
; Strodtbeck M
; Wolf A
; Kortüm KU
Ophthalmologe
2020[Jul]; 117
(7
): 659-667
PMID32524194
show ga
BACKGROUND: We introduced a video consultation (VC) during the coronavirus
(COVID-19) pandemic in an ophthalmology practice with eight doctors to ensure
continuous ophthalmological care, infection prophylaxis and to compensate
a decreased number of patient presentations. OBJECTIVE: Evaluation of the most
common reasons for patient presentations in the VC, the proportion of
re-presentations in the practice despite VC, practical challenges associated with
the introduction of VC and patient satisfaction. MATERIAL AND METHODS: Patients
with a recent acute visual deterioration and severe eye pain were excluded from
the VC. The VC were carried out by a trained specialist in ophthalmology.
A questionnaire with eight questions was completed after the VC appointment in
order to evaluate the proportion of completed VC and patient satisfaction.
RESULTS: We included 29 (13 male, Ø 52.6 years, 16 female, Ø 64.7 years) patients
in this analysis. The VC could be performed with 68.97% of the participants who
rated their overall experience with an average grade of 1.6 (1 very good to
6 insufficient) and all of them indicated that they would recommend the VC. Of
presentations in VC 70% were related to the symptoms of the anterior eye segment.
In 70% of the cases no re-presentations took place in the unit. CONCLUSION: Our
study represents a significant practical application of VC for the management of
non-urgent ocular conditions with maximum infection prophylaxis. The introduction
of VC was severely limited by technological or user-related issues by the
establishment of video connections. Patient satisfaction with VC was high to very
high.
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