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2020 ; 80
(5
): 759-764
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Being a Public Manager in Times of Crisis: The Art of Managing Stakeholders,
Political Masters, and Collaborative Networks
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Van der Wal Z
Public Adm Rev
2020[Sep]; 80
(5
): 759-764
PMID32836449
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The COVID-19 pandemic is seen as the biggest crisis since World War II. What
started out as a public health issue has quickly morphed into a political,
economic, and societal crisis of epic proportions. Administrative capacity is a
major factor in determining whether societies will emerge from this unprecedented
situation with resilience and optimism or despair and disconnectedness, and
whether trust in government will increase or decrease. Autonomous and competent
public managers are key producers of such administrative capacity. This essay
addresses those public managers, the unsung administrative heroes leading us
through times of crisis from behind the scenes. Translating the state of the art
in public administration literature, with a particular emphasis on publications
in this journal, into accessible practitioner recommendations, it identifies
three key competencies paramount to public managers in times of crisis: managing
stakeholders, political masters, and collaborative networks.