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(3
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Online Book Shopping in Vietnam: The Impact of the COVID-19 Pandemic Situation
#MMPMIDC7211491
Nguyen HV
; Tran HX
; Van Huy L
; Nguyen XN
; Do MT
; Nguyen N
ä-/-ä 2020[]; 36
(3
): 437-45
PMIDC7211491
show ga
The coronavirus disease 2019 (COVID-19) pandemic will have a large impact on the
publishing industry. This research aims to investigate the influences of the
COVID-19 pandemic situation, utilitarian and hedonic motivations on consumer
intention to buy books online. It conceptualizes the effects of the COVID-19
pandemic as situational influences, which involve the closure of physical
bookstores, health risks associated with visiting such stores, online shopping
trend and additional marketing efforts from online bookstores during the
pandemic. Data were collected from 275 Vietnamese consumers using an online
survey. Multivariate data analysis reveals that the COVID-19 pandemic situation
has a positive and significant impact on consumer intention toward online book
shopping. Furthermore, while utilitarian motivation exerts a strong effect on
consumer intention to purchase books online, the relationship between hedonic
motivation and online purchase intention is positive but insignificant. These
findings would assist key stakeholders such as publishers and online bookstores
to improve the quality of their websites as well as develop their marketing
campaigns.