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2017 ; 25
(3
): 136-147
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The relational activation of resilience model: How leadership activates
resilience in an organizational crisis
#MMPMID40476945
Teo WL
; Lee M
; Lim WS
J Conting Crisis Manag
2017[Sep]; 25
(3
): 136-147
PMID40476945
show ga
We proposed the Relational Activation of Resilience model to explain how leaders
could utilize relationships to activate resilience during crisis and illustrated
it using an abbreviated case study of Tan Tock Seng Hospital during the severe
acute respiratory syndrome crisis in Singapore in 2003. Early signs of the crisis
were recognized by organizational leaders, who then ushered liminality-a period
when routines were disrupted, and new relational connections were made to allow
members to adjust psychologically, emotionally, and socially, to activate
resilience. Within the liminal period, leaders influenced the formation of new
connections through mutual and swift trust and utilized these networks to enable
collective meaning-making and sensemaking. In addition, leaders communicated
mindfully via these networks to promote positive emotional connections among
members. These leadership tasks resulted in the formation of relational networks
that could serve as social, emotional, and cognitive resources for organizational
resilience.