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2017 ; 12
(11
): e0186832
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gab.com Text
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English Wikipedia
Process evaluation of knowledge transfer across industries: Leveraging
Coca-Cola s supply chain expertise for medicine availability in Tanzania
#MMPMID29121051
Linnander E
; Yuan CT
; Ahmed S
; Cherlin E
; Talbert-Slagle K
; Curry LA
PLoS One
2017[]; 12
(11
): e0186832
PMID29121051
show ga
Persistent gaps in the availability of essential medicines have slowed the
achievement of global health targets. Despite the supply chain knowledge and
expertise that ministries of health might glean from other industries, limited
empirical research has examined the process of knowledge transfer from other
industries into global public health. We examined a partnership designed to
improve the availability of medical supplies in Tanzania by transferring
knowledge from The Coca-Cola system to Tanzania's Medical Stores Department
(MSD). We conducted a process evaluation including in-depth interviews with 70
participants between July 2011 and May 2014, corresponding to each phase of the
partnership, with focus on challenges and strategies to address them, as well as
benefits perceived by partners. Partners faced challenges in (1) identifying
relevant knowledge to transfer, (2) translating operational solutions from
Coca-Cola to MSD, and (3) maintaining momentum between project phases. Strategies
to respond to these challenges emerged through real-time problem solving and
included (1) leveraging the receptivity of MSD leadership, (2) engaging a
boundary spanner to identify knowledge to transfer, (3) promoting local
recognition of commonalities across industries, (4) engaging external technical
experts to manage translation activities, (5) developing tools with visible
benefits for MSD, (6) investing in local relationships, and (7) providing time
and space for the partnership model to evolve. Benefits of the partnership
perceived by MSD staff included enhanced collaboration and communication, more
proactive orientations in managing operations, and greater attention to
performance management. Benefits perceived by Coca-Cola staff included
strengthened knowledge transfer capability and enhanced job satisfaction. Linking
theoretical constructs with practical experiences from the field, we highlight
the challenges, emergent strategies, and perceived benefits of a partnership
across industry boundaries that may be useful to others seeking to promote the
transfer of knowledge to improve global health.