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2015 ; 9
(ä): 1715-20
Nephropedia Template TP
gab.com Text
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English Wikipedia
What do patients take into account when they choose their dentist? Implications
for quality improvement
#MMPMID26664071
Ungureanu MI
; Mocean F
Patient Prefer Adherence
2015[]; 9
(ä): 1715-20
PMID26664071
show ga
BACKGROUND: From dental care providers' perspective, it is vital to put efforts
into improving the quality of services delivered. Therefore, the exploration of
patients' satisfaction with dental services and their preferences with regard to
the factors involved in their dental care choices should be one of the main areas
of focus in a dental care office, by focusing on the quality management. AIMS:
The aim of this research was to determine the factors that patients consider
important when choosing a dentist, and bring evidence on the importance of
implementing a quality management system for dental care. METHODS AND
PARTICIPANTS: The data analysis was conducted on a national representative sample
of patients who had visited a dentist at least once in the last 12 months, in
Romania. Using a survey which explored patients' satisfaction with their dental
care visits, data were collected between October and November 2012 with the help
of computer-assisted telephone interviews. Information about socio-demographics,
frequency of accessing dental care, factors associated with choosing a dentist,
and the level of patients' satisfaction were collected. RESULTS: Out of the 1,650
people who agreed to participate in the study, 724 respondents (43.8%)
represented the sample who visited a dentist at least once in the last 12 months
and whose responses were analyzed in this article. The majority of the
respondents were satisfied with the quality of dental services received, with
85.91% of them rating their satisfaction with 5, on a scale from 1 to 5.
According to a high majority of the patients (n=680, 93.92%), the communication
with their dentist was extremely easy. The most frequently mentioned factors that
respondents took into account when choosing a dentist were the dentist's
competence (22.22%), the recommendation from someone known (20.56%), and the
overall quality of the service provided (19.72%). Among the other factors
mentioned were patience and respect. CONCLUSION: The factors patients consider
important when choosing a dentist are the dentist's competence, the
recommendation from someone known, and the overall quality of the service
provided, but interpersonal factors such as patience and respect are also valued.
Our results are relevant for dental education providers, who should consider
shaping their curricula as to ensure they train future dentists in a manner that
will meet patients' expectations and increase patient satisfaction levels.