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Deprecated: Implicit conversion from float 263.2 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534 Soc+Work+Health+Care 2021 ; 60 (2): 131-145 Nephropedia Template TP
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Social work and telehealth: How Patient Aligned Care Team (PACT) social workers in the Veterans Health Administration responded to COVID-19 #MMPMID33826466
Soc Work Health Care 2021[]; 60 (2): 131-145 PMID33826466show ga
In March 2020, the Veterans Health Administration (VA) responded to pandemic shutdowns with a rapid pivot toward providing services via telehealth. Using data on Veterans who received interventions from social workers between 2019 and 2020 at sites that participated in a national program to increase social work staffing in primary care, we examined changes in frequency and modality of social work encounters that occurred with the onset of the COVID-19 pandemic. We found that primary care social workers maintained a consistent level of engagement, with increases in telephone and video telehealth encounters as in-person visits decreased. Through front-line perspectives, we discuss the practical innovations and policies that enabled those changes in care from VA primary care social workers.
|COVID-19/*epidemiology[MESH]
|Humans[MESH]
|Longitudinal Studies[MESH]
|Pandemics[MESH]
|Patient Care Team/*organization & administration[MESH]