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10.1016/j.chb.2020.106548 http://scihub22266oqcxt.onion/10.1016/j.chb.2020.106548 32905175!7463275!32905175     free     free     free Deprecated: Implicit conversion from float 213.6 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534       Comput+Human+Behav 2021 ; 114 (ä): 106548 Nephropedia Template TP {{tp|p=32905175|t=2021. Customer experiences in the age of artificial intelligence |pdf=|usr=}}{{32905175}} gab.com Text Customer experiences in the age of artificial intelligence JO: Comput Human Behav http://www.kidney.de/pget.php?&tw=1&pmid=32905175 #FOAvip Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a lack of empirical research into AI-enabled customer experiences. Hence, this study aims to analyse how the integration of AI in shopping can lead to an improved AI-enabled customer experience. We propose a theoretical model drawing on the trust-commitment theory and service quality model. An online survey was distributed to customers who have used an AI- enabled service offered by a beauty brand. A total of 434 responses were analysed using partial least squares-structural equation modelling. The findings indicate the significant role of trust and perceived sacrifice as factors mediating the effects of perceived convenience, personalisation and AI-enabled service quality. The findings also reveal the significant effect of relationship commitment on AI-enabled customer experience. This study contributes to the existing literature by revealing the mediating effects of trust and perceived sacrifice and the direct effect of relationship commitment on AI-enabled customer experience. In addition, the study has practical implications for retailers deploying AI in services offered to their customers. Twit Text FOAVip Customer experiences in the age of artificial intelligence ????Comput Human Behav http://www.kidney.de/pget.php?&tw=1&pmid=32905175 #FOAvip Twit Text # Free Paper on # # # # # LINK http://www.kidney.de/pget.php?&tw=1&pmid=32905175 #FOAvip English Wikipedia <ref>{{Cite pmid|32905175}}</ref> Customer experiences in the age of artificial intelligence #MMPMID32905175 Ameen N; Tarhini A; Reppel A; Anand A Comput Human Behav 2021[Jan]; 114 (ä): 106548 PMID32905175show ga Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a lack of empirical research into AI-enabled customer experiences. Hence, this study aims to analyse how the integration of AI in shopping can lead to an improved AI-enabled customer experience. We propose a theoretical model drawing on the trust-commitment theory and service quality model. An online survey was distributed to customers who have used an AI- enabled service offered by a beauty brand. A total of 434 responses were analysed using partial least squares-structural equation modelling. The findings indicate the significant role of trust and perceived sacrifice as factors mediating the effects of perceived convenience, personalisation and AI-enabled service quality. The findings also reveal the significant effect of relationship commitment on AI-enabled customer experience. This study contributes to the existing literature by revealing the mediating effects of trust and perceived sacrifice and the direct effect of relationship commitment on AI-enabled customer experience. In addition, the study has practical implications for retailers deploying AI in services offered to their customers. äCustomer experiences in the age of artificial intelligence (epmc).pdf DeepDyve Pubget Overpricing