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Deprecated: Implicit conversion from float 213.6 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534 J+Patient+Exp 2020 ; 7 (3): 287-290 Nephropedia Template TP
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Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 #MMPMID32821782
Gierlinger S; Barden A; Giammarinaro N
J Patient Exp 2020[Jun]; 7 (3): 287-290 PMID32821782show ga
At the epicenter of the COVID-19 crisis, New York's largest health system, Northwell Health, leveraged leadership and innovation to ensure the health and well-being of patients, families, and employees. During this unprecedented time, the role of patient experience leader constantly morphed and transformed to meet the ever-changing needs of the community and organization. This dedicated group of leaders, supported by the Northwell Corporate Office of Patient & Customer Experience, focused primarily on remotely connecting patients and families, harnessing the power of positivity as a crisis strategy and supporting the emotional health of the frontline staff.