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Deprecated: Implicit conversion from float 267.2 to int loses precision in C:\Inetpub\vhosts\kidney.de\httpdocs\pget.php on line 534 J+Pain+Symptom+Manage 2020 ; 60 (2): e14-e17 Nephropedia Template TP
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National Outreach of Telepalliative Medicine Volunteers for a New York City Safety Net System COVID-19 Pandemic Response #MMPMID32479861
Israilov S; Krouss M; Zaurova M; Jalon HS; Conley G; Shulman P; Ivanyuk M; Jalkut E; Saladini-Aponte C; Sharma-Cooper H; Smeltz R; Faillace RT; Wei EK; Cho HJ
J Pain Symptom Manage 2020[Aug]; 60 (2): e14-e17 PMID32479861show ga
The coronavirus disease 2019 surge in New York City created an increased demand for palliative care (PC) services. In staff-limited settings such as safety net systems, and amid growing reports of health care worker illness, leveraging help from less-affected areas around the country may provide an untapped source of support. A national social media outreach effort recruited 413 telepalliative medicine volunteers (TPMVs). After expedited credentialing and onboarding of 67 TPMVs, a two-week pilot was initiated in partnership with five public health hospitals without any previous existing telehealth structure. The volunteers completed 109 PC consults in the pilot period. Survey feedback from TPMVs and on-site PC providers was largely positive, with areas of improvement identified around electronic health record navigation and continuity of care. This was a successful, proof of concept, and quality improvement initiative leveraging TPMVs from across the nation for a PC pandemic response in a safety net system.