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10.1093/occmed/kqaa095

http://scihub22266oqcxt.onion/10.1093/occmed/kqaa095
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32449754!7313817!32449754
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suck abstract from ncbi


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pmid32449754      Occup+Med+(Lond) 2020 ; 70 (5): 375-381
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  • Implementation and analysis of a telephone support service during COVID-19 #MMPMID32449754
  • Matthewson J; Tiplady A; Gerakios F; Foley A; Murphy E
  • Occup Med (Lond) 2020[Jul]; 70 (5): 375-381 PMID32449754show ga
  • BACKGROUND: During the COVID-19 pandemic, it has been essential for occupational health services (OHS) providers to react rapidly to increased demand and to utilize resources in novel ways. The impact of the COVID-19 pandemic on the psychological well-being of staff is already identified as an area of high risk; therefore, providing timely access to psychological support may be vital, although limited evidence is available on how these risks are best managed. AIMS: To describe implementation and analysis of a psychology-led COVID-19 telephone support line in a National Health Service OHS. METHODS: Data from calls made to the support line were collected over the first 4 weeks of service implementation. Numerical data including frequency of calls and average waiting time were first considered. A content analysis was then conducted on call notes to identify prevalence of themes. RESULTS: Six hundred and fifty-five calls were received, and 362 notes included sufficient information for use within the content analysis. Frequency of calls peaked within the first week followed by a reduction in the number of calls received per day over time. Most calls included discussion around clarification of guidance (68%) with a smaller subset of calls offering support around anxiety (29%). Prevalence of themes did not appear to change over time. CONCLUSIONS: Clear and timely information is vital to support the well-being of healthcare staff. A psychologically informed telephone support line was a good use of occupational health service resources in the interim while more tailored advice and services could be established.
  • |*Betacoronavirus[MESH]
  • |*Coronavirus Infections[MESH]
  • |*Hotlines[MESH]
  • |*Pandemics[MESH]
  • |*Pneumonia, Viral[MESH]
  • |COVID-19[MESH]
  • |Humans[MESH]
  • |Occupational Health Services/*organization & administration[MESH]
  • |SARS-CoV-2[MESH]
  • |Social Support[MESH]
  • |State Medicine[MESH]
  • |Telephone[MESH]


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